Terms & Refunds
Elsofar turns uploaded travel plans into shareable travel websites and downloadable PDF itineraries.
The product
Elsofar is a digital itinerary publishing tool, not a travel agent. It does not book transportation, lodging or reservations. Independently verify opening hours, routes, prices and travel conditions.
Your content
You are responsible for the information and rights to content you upload. Do not submit confidential or illegal material. You permit Elsofar to process your itinerary to provide websites and PDFs.
Purchase
The first-launch purchase price is CAD $9.99 once per distinct Trip ID, plus any legally applicable tax. One paid trip includes its full website and Magazine and Daily Cards downloads. Editing or downloading the same paid trip does not require another purchase. A different trip is a new purchase.
Preview and sharing
The free preview displays the first two days. Later destination details remain masked until purchase. Anyone with a shareable paid website URL may see its information. Keep private editing links secure.
Third-party maps
Map results and travel information can change or be incomplete. Validate critical details directly with providers. Mandatory consumer rights are unaffected.
Before purchase
You can inspect the first two days in a free preview. Each distinct itinerary is a separate CAD $9.99 purchase.
Duplicate charge or failed delivery
We will refund a verified accidental duplicate charge for the same trip. If a paid purchase cannot be unlocked or delivered after reasonable restoration efforts, request a full refund.
Materially defective output
If a paid website or PDF is materially defective, contact support. We will offer a correction or regeneration without another charge. If the defect cannot be corrected, please contact support to request a refund.
Other requests
Contact support for change-of-mind requests; these are reviewed under applicable consumer protection law. This policy does not restrict mandatory cancellation or refund rights.
How to contact us
Provide your Trip ID and payment reference, never a full payment card number. Approved refunds are returned through Stripe to the original payment method.
Elsofar · Elsofar
2026-11-09